New Number for Prior Authorization faxes: 1-800-453-2273.

All Kentucky Medicaid Mental Health Providers should fax prior authorization requests to this number. This line is dedicated to Kentucky psychiatrists and psychiatric nurses.

When a prior authorization request is denied, the treating prescriber is responsible for initiating this request, via fax, to the pharmacist at the clinical call center that handled the disposition of the prior authorization in dispute. The pharmacist will then submit the medical reconsideration request to the Office of the Medical Director for review. A determination will be made and/or the treating prescriber will be notified within 24 hours. Requests for medical consideration should not be sent directly to the Office of the Medical Director. Flow chart.